Posted by: alear
Help Please! - 09/08/2000 13:37
I received my player today. When I plugged it into home power the empeg screen comes up but never goes away? Anyone know what is going on?
Alex Lear
Alex Lear
Help Please!
Posted by: tfabris
Re: Help Please! - 09/08/2000 13:53
When I plugged it into home power the empeg screen comes up but never goes away?
What, you wanted it to do something besides display a logo? What were you thinking?
All kidding aside, it sounds like:
a) You've got the USB cable plugged into a PC that's turned off (known bug), or
b) It's trying to boot but it's not finding its hard disks so it can't finish the boot process, or
c) It might have blank hard disks, too. Try downloading the latest software upgrade and running it via the serial port.
You can probably get some diagnostics by watching the serial port with Hyperterminal when you boot it. That might tell you what's going wrong.
Anyone have any other suggestions before he sends it back as a DOA unit?
___________
Tony Fabris
What, you wanted it to do something besides display a logo? What were you thinking?
All kidding aside, it sounds like:
a) You've got the USB cable plugged into a PC that's turned off (known bug), or
b) It's trying to boot but it's not finding its hard disks so it can't finish the boot process, or
c) It might have blank hard disks, too. Try downloading the latest software upgrade and running it via the serial port.
You can probably get some diagnostics by watching the serial port with Hyperterminal when you boot it. That might tell you what's going wrong.
Anyone have any other suggestions before he sends it back as a DOA unit?
___________
Tony Fabris
Posted by: Liufeng
Re: Help Please! - 09/08/2000 14:02
This sounds like you have the visual that is only an Empeg logo. Try changing the visual that you have selected.
Reg_2845 Mark 1 #00173, Mark 2 #119
Reg_2845 Mark 1 #00173, Mark 2 #119
Posted by: alear
Re: Help Please! - 09/08/2000 14:02
When I look through the top I see a hard drive cable. When I lean the unit back and forth it moves about 1/4 inch. Is this cable for the not installed hard drive or is this the one that should be mounted to the first hard drive securely?
Alex Lear
Alex Lear
Posted by: alear
Re: Help Please! - 09/08/2000 14:03
I should also say that NOTHING but the empeg screen shows. No boot text at all.
and emplode won't find it.
Alex Lear
and emplode won't find it.
Alex Lear
Posted by: tfabris
Re: Help Please! - 09/08/2000 14:13
When I look through the top I see a hard drive cable. When I lean the unit back and forth it moves about 1/4 inch. Is this cable for the not installed hard drive or is this the one that should be mounted to the first hard drive securely?
Assuming that you bought a single-drive unit, there should be a loose cable end for a future second drive. So that's nothing to panic about.
Assuming the front-panel buttons and the remote control do nothing, and assuming that it's not one of the things I listed already, then get in touch with Rob. You might have a DOA unit.
Do try a null-modem cable with Hyperterminal and see what text it's showing when you power it up. You should get text on the serial port instantly, within a millisecond of applying power to it. The fact that it can get far enough to display the boot logo means that at least the kernel in the flash memory is working, so at the very least you'll see the initial boot text on the serial port.
___________
Tony Fabris
Assuming that you bought a single-drive unit, there should be a loose cable end for a future second drive. So that's nothing to panic about.
Assuming the front-panel buttons and the remote control do nothing, and assuming that it's not one of the things I listed already, then get in touch with Rob. You might have a DOA unit.
Do try a null-modem cable with Hyperterminal and see what text it's showing when you power it up. You should get text on the serial port instantly, within a millisecond of applying power to it. The fact that it can get far enough to display the boot logo means that at least the kernel in the flash memory is working, so at the very least you'll see the initial boot text on the serial port.
___________
Tony Fabris
Posted by: philb
Re: Help Please! - 09/08/2000 14:16
I'd try grabbing the version 1 release from the empeg website and re-flashing & pumping it.
Philb
Philb
Posted by: alear
Re: Help Please! - 09/08/2000 14:22
Sounds like this is not normal. What I don't understand is, do you guys (empeg) test these units before shipping? I can't see how this wouldn't have been caught unless something came loose during shipping.
Alex Lear
Alex Lear
Posted by: tfabris
Re: Help Please! - 09/08/2000 14:27
What I don't understand is, do you guys (empeg) test these units before shipping?
I'm pretty sure they do get tested, but the testing might be done by the assembler and not Empeg. Rob, clarify?
I can't see how this wouldn't have been caught unless something came loose during shipping.
And if your unit really is DOA, that's the most likely explanation.
Have you tried the serial port thing? I'm really curious what it says. If you need to be talked through it, my ICQ number is 1228275.
___________
Tony Fabris
I'm pretty sure they do get tested, but the testing might be done by the assembler and not Empeg. Rob, clarify?
I can't see how this wouldn't have been caught unless something came loose during shipping.
And if your unit really is DOA, that's the most likely explanation.
Have you tried the serial port thing? I'm really curious what it says. If you need to be talked through it, my ICQ number is 1228275.
___________
Tony Fabris
Posted by: tfabris
Re: Help Please! - 09/08/2000 14:29
I'd try grabbing the version 1 release from the empeg website and re-flashing & pumping it.
Yeah, that was in my first reply. Alex, have you tried this yet?
___________
Tony Fabris
Yeah, that was in my first reply. Alex, have you tried this yet?
___________
Tony Fabris
Posted by: alear
Re: Help Please! - 09/08/2000 14:35
I think I was one of the lucky ones that got the wrong serial cable so I have not been able to test Version 1. I would think that if 12c didn't work consumer 1 wouldn't change anything. But you never know.
Ironically, I defered a year ago for the single reason I was waiting for the manufacturing and sofware bugs to be worked out. :)
Alex Lear
Ironically, I defered a year ago for the single reason I was waiting for the manufacturing and sofware bugs to be worked out. :)
Alex Lear
Posted by: altman
Re: Help Please! - 09/08/2000 14:47
The units get thoroughly tested by the manufacturers; this includes PCB level tests, an automated functional test rig, and a soak test.
It's unusual for anything to slip through, but the manufacturers sometimes seem to go all clueless on us. I should be able to get the full test log over our network connection to the manufacturer's systems if I have the serial number of the unit.
Until then, though: can you see if you can apply the version 1 upgrade file to the unit? Unfortunately, if you were one of those who got sent a dud serial cable (there is an area on the plug moulding with either straight lines or a crosshatch pattern: straight lines is ok, crosshatch is from the dud batch - well, the proper cables will also have a crosshatch, but none of these have gone out yet) then upgrading the unit might be tough :(
Hugo
It's unusual for anything to slip through, but the manufacturers sometimes seem to go all clueless on us. I should be able to get the full test log over our network connection to the manufacturer's systems if I have the serial number of the unit.
Until then, though: can you see if you can apply the version 1 upgrade file to the unit? Unfortunately, if you were one of those who got sent a dud serial cable (there is an area on the plug moulding with either straight lines or a crosshatch pattern: straight lines is ok, crosshatch is from the dud batch - well, the proper cables will also have a crosshatch, but none of these have gone out yet) then upgrading the unit might be tough :(
Hugo
Posted by: altman
Re: Help Please! - 09/08/2000 14:49
12c->consumer 1 won't change anything, unless the unit wasn't correctly loaded with software by the manufacturer - in which case it'll make all the difference :)
Do you hear the HDD spin up?
Hugo
Do you hear the HDD spin up?
Hugo
Posted by: tfabris
Re: Help Please! - 09/08/2000 15:03
I think I was one of the lucky ones that got the wrong serial cable so I have not been able to test Version 1.
What kind of a computer geek are you, that you don't have extra null-modem cables lying around the house?
I would think that if 12c didn't work consumer 1 wouldn't change anything.
Just as Hugo re-iterated, the point isn't to upgrade the software, it's to install a proper image onto a possibly-blank hard disk. The idea that the hard disk might be blank was just a guess, though. It might not be what's wrong.
Which is why you should check the bootup text with Hyperterminal first. It would tell us where in the boot process the failure is occurring so that Hugo/Rob/Mike can give proper advice. I mean, the unit's obviously DOA, so the proper advice is to send it back. But what we're trying to do is see if it's something simple (like a blank hard disk) so that you can correct it yourself. You've waited a year for this thing already, and now that it's in your hands, you'd probably prefer an option that allows you to fix it without any additional wait. And if it's a simple thing like a blank hard disk, then the fix is very simple.
See if you can scrounge a proper null-modem cable (from work or from a friend or something), then look at the bootup text.
___________
Tony Fabris
What kind of a computer geek are you, that you don't have extra null-modem cables lying around the house?
I would think that if 12c didn't work consumer 1 wouldn't change anything.
Just as Hugo re-iterated, the point isn't to upgrade the software, it's to install a proper image onto a possibly-blank hard disk. The idea that the hard disk might be blank was just a guess, though. It might not be what's wrong.
Which is why you should check the bootup text with Hyperterminal first. It would tell us where in the boot process the failure is occurring so that Hugo/Rob/Mike can give proper advice. I mean, the unit's obviously DOA, so the proper advice is to send it back. But what we're trying to do is see if it's something simple (like a blank hard disk) so that you can correct it yourself. You've waited a year for this thing already, and now that it's in your hands, you'd probably prefer an option that allows you to fix it without any additional wait. And if it's a simple thing like a blank hard disk, then the fix is very simple.
See if you can scrounge a proper null-modem cable (from work or from a friend or something), then look at the bootup text.
___________
Tony Fabris
Posted by: tfabris
Re: Help Please! - 09/08/2000 15:06
Hugo, I hope you did the proper thing and located the person responsible for shipping the wrong cables, then cut him a new orifice.
___________
Tony Fabris
___________
Tony Fabris
Posted by: altman
Re: Help Please! - 09/08/2000 15:59
Rob spoke to them; they appear to have actually manufactured the cables wrong (ie, they look right - female to female 9w) and were in bags with the correct null modem part number... but were wired wrongly.
You'd think a cable specialist would have managed to get it right, really...
Hugo
You'd think a cable specialist would have managed to get it right, really...
Hugo
Posted by: rob
Re: Help Please! - 09/08/2000 16:04
Every player is tested VERY thoroughly by a series of rather techie test rigs. If you let me know your serial number I can pull up the test report direct from the server that ran the test (which is located in the manufacturing facility across the country).
The fault sounds like one of three things:
1. Hard disk is not connected
2. Hard disk is faulty
3. Software not loaded onto the player
None of these could have been true before the player shipped, and I don't see how #3 could have happened subsequently if you haven't tried to run any upgrades into it. #1 and #2 could both result from shipping - new products are most likely to fail within the first few hours, or as a result of first shipping.
Email [email protected] and we'll get your player working ASAP.
Rob
The fault sounds like one of three things:
1. Hard disk is not connected
2. Hard disk is faulty
3. Software not loaded onto the player
None of these could have been true before the player shipped, and I don't see how #3 could have happened subsequently if you haven't tried to run any upgrades into it. #1 and #2 could both result from shipping - new products are most likely to fail within the first few hours, or as a result of first shipping.
Email [email protected] and we'll get your player working ASAP.
Rob
Posted by: alear
Re: Help Please! - 09/08/2000 16:05
Hard Drives do spool up.
I got a cable. It won't finish upgrading, it gets hung up at "Selecting Pump Device".
After finding pump it puts the empeg logo up, I can hear the hard drive start, then it hangs, just as it did when it got here.
Alex Lear
I got a cable. It won't finish upgrading, it gets hung up at "Selecting Pump Device".
After finding pump it puts the empeg logo up, I can hear the hard drive start, then it hangs, just as it did when it got here.
Alex Lear
Posted by: tfabris
Re: Help Please! - 09/08/2000 16:08
You've probably got a faulty hard disk or a disconnected HD cable then. Run hyperterminal, tell it to go direct to Com1, then boot the unit and tell us what it says...
___________
Tony Fabris
___________
Tony Fabris
Posted by: rob
Re: Help Please! - 09/08/2000 16:10
Tony,
It wasn't as simple as shipping the wrong cables. We moved to a new cable supplier, who manufacture their own parts, and supply vast quantities of them to OEM's. They're the cable experts, apparantly.
I ordered an appropriate null modem cable from them, which was duly delivered, and which has subsequently turned out to be a straight through cable. The part code that I ordered was correct, the code printed onto the bags is correct, the only problem is that someone in the factory spec'd them incorrectly. Apparantly every null modem cable they've supplied recently is wrong. Great experts huh?
So now we're going to have to Airmail ship about 200 replacement cables throughout the world. Cost of cable - around 80 cents. Cost of shipping each replacement - around 6 dollars. Add to that how incompetent the whole fiasco looks to our clients, and we're not happy chappies :-)
Rob
It wasn't as simple as shipping the wrong cables. We moved to a new cable supplier, who manufacture their own parts, and supply vast quantities of them to OEM's. They're the cable experts, apparantly.
I ordered an appropriate null modem cable from them, which was duly delivered, and which has subsequently turned out to be a straight through cable. The part code that I ordered was correct, the code printed onto the bags is correct, the only problem is that someone in the factory spec'd them incorrectly. Apparantly every null modem cable they've supplied recently is wrong. Great experts huh?
So now we're going to have to Airmail ship about 200 replacement cables throughout the world. Cost of cable - around 80 cents. Cost of shipping each replacement - around 6 dollars. Add to that how incompetent the whole fiasco looks to our clients, and we're not happy chappies :-)
Rob
Posted by: alear
Re: Help Please! - 09/08/2000 16:12
I have run hyperterminal and it comes up with about 25 characters of garbage. I probably have the settings wrong. What settings should I have in hyperterminal?
Alex Lear
Alex Lear
Posted by: tfabris
Re: Help Please! - 09/08/2000 16:14
Exactly my point. If it were me, I wouldn't rest until I could locate the person at the cable supplier who was responsible for the mistake and personally administer a dope-slap.
___________
Tony Fabris
___________
Tony Fabris
Posted by: rob
Re: Help Please! - 09/08/2000 16:15
> Ironically, I defered a year ago for the single reason I was waiting for the
> manufacturing and sofware bugs to be worked out
It's not a software bug - possibly a manufacturing glitch, but most likely something that has failed in transit. That happens with electronic parts, and although it's very regrettable that this has happened to you, overall our return rate for Mk.2's has been excellent (says he, touching wood).
I appreciate how frustrating this must be for you, but at least you can be assured that we will cover all costs in retrieving your player and getting a working one to you (if it proves necessary) as fast as we can.
Rob
> manufacturing and sofware bugs to be worked out
It's not a software bug - possibly a manufacturing glitch, but most likely something that has failed in transit. That happens with electronic parts, and although it's very regrettable that this has happened to you, overall our return rate for Mk.2's has been excellent (says he, touching wood).
I appreciate how frustrating this must be for you, but at least you can be assured that we will cover all costs in retrieving your player and getting a working one to you (if it proves necessary) as fast as we can.
Rob
Posted by: rob
Re: Help Please! - 09/08/2000 16:17
I'm not sure what a dope-slap involves, and whilst it sounds like an attractive proposition I'll probably restrain myself to simply writing a scathing letter to their boss.
Rob
Rob
Posted by: tfabris
Re: Help Please! - 09/08/2000 16:17
Hyperterminal should be set to the correct COM port, it should be direct-to the com port (not via a modem or anything), and it should be set to 115200 bits per second, 8 bits, no parity, 1 stop bit, and flow control:none.
A that point, you should be able to boot the player and see the text scroll by on the HT screen.
___________
Tony Fabris
A that point, you should be able to boot the player and see the text scroll by on the HT screen.
___________
Tony Fabris
Posted by: tfabris
Re: Help Please! - 09/08/2000 16:23
I'm not sure what a dope-slap involves and whilst it sounds like an attractive proposition...
It's when you smack them on the back of the head and say, "You DOPE!"
I'll probably restrain myself to simply writing a scathing letter to their boss.
ShadowMan was right. You guys are too proper.
___________
Tony Fabris
It's when you smack them on the back of the head and say, "You DOPE!"
I'll probably restrain myself to simply writing a scathing letter to their boss.
ShadowMan was right. You guys are too proper.
___________
Tony Fabris
Posted by: alear
Re: Help Please! - 09/08/2000 16:26
OK, here are the last dozen or so lines on the serial line that are the problem. The player pauses at probing primary interface for about 10-15 Seconds.
RAM disk driver initialized: 16 RAM disks of 4096K size
empeg single channel IDE
Probing primary interface...
Probing primary interface...
empeg-flash driver initialized
smc chip id/revision 0x3349
smc9194.c:v0.12 03/06/96 by Erik Stahlman ([email protected])
SMC9194: SMC91C94(r:9) at 0x4008000 IRQ:7 INTF:TP MEM:6144b MAC 00:02:d7:10:00:8
3
RAMDISK: ext2 filesystem found at block 0
RAMDISK: Loading 320 blocks [1 disk] into ram disk... done.
VFS: Mounted root (ext2 filesystem).
empeg-pump v0.03 (19980601)
Press Ctrl-A to enter pump...VFS: Cannot open root device 03:05
Kernel panic: VFS: Unable to mount root fs on 03:05
There you go, what do you think?
Alex Lear
RAM disk driver initialized: 16 RAM disks of 4096K size
empeg single channel IDE
Probing primary interface...
Probing primary interface...
empeg-flash driver initialized
smc chip id/revision 0x3349
smc9194.c:v0.12 03/06/96 by Erik Stahlman ([email protected])
SMC9194: SMC91C94(r:9) at 0x4008000 IRQ:7 INTF:TP MEM:6144b MAC 00:02:d7:10:00:8
3
RAMDISK: ext2 filesystem found at block 0
RAMDISK: Loading 320 blocks [1 disk] into ram disk... done.
VFS: Mounted root (ext2 filesystem).
empeg-pump v0.03 (19980601)
Press Ctrl-A to enter pump...VFS: Cannot open root device 03:05
Kernel panic: VFS: Unable to mount root fs on 03:05
There you go, what do you think?
Alex Lear
Posted by: tfabris
Re: Help Please! - 09/08/2000 16:30
There you go, what do you think?
I think it's time for a new empeg.
After reading that bootup log, I'm sure Rob will be in touch. Hey, here's a thought: Can you see at least ONE hard disk through the holes atop the unit? Maybe the guys in Customs needed a disk upgrade for one of their laptops?
___________
Tony Fabris
I think it's time for a new empeg.
After reading that bootup log, I'm sure Rob will be in touch. Hey, here's a thought: Can you see at least ONE hard disk through the holes atop the unit? Maybe the guys in Customs needed a disk upgrade for one of their laptops?
___________
Tony Fabris
Posted by: alear
Re: Help Please! - 09/08/2000 16:35
Ya, there's a hard drive in there. Can you explain what the problem is from the log? Or at least translate the log into english?
Oh, and by the way, I'm not unhappy with empeg, just dissappointed. I realize this is rare.
Thanks,
Alex Lear
Oh, and by the way, I'm not unhappy with empeg, just dissappointed. I realize this is rare.
Thanks,
Alex Lear
Posted by: tfabris
Re: Help Please! - 09/08/2000 16:39
Can you explain what the problem is from the log?
Yeah, as suspected, it thinks there's no hard disks installed at all. That's the 15-second pause when it's trying to detect the primary disk drive.
___________
Tony Fabris
Yeah, as suspected, it thinks there's no hard disks installed at all. That's the 15-second pause when it's trying to detect the primary disk drive.
___________
Tony Fabris
Posted by: scoco
Re: Help Please! - 09/08/2000 16:51
I'll probably restrain myself to simply writing a scathing letter to their boss.
ShadowMan was right. You guys are too proper.
He does write good scathing letters though!
ShadowMan was right. You guys are too proper.
He does write good scathing letters though!
Posted by: altman
Re: Help Please! - 09/08/2000 17:09
C'mon, Rob could have just seethed under the surface in a highly british fashion, without showing any emotion.
As it is, I'm sure he'll complain in the *strongest possible* terms about the lack of professionalism we have seen from a company supposed to be a cable expert.
I just hope they're sitting down.
:)
Hugo
As it is, I'm sure he'll complain in the *strongest possible* terms about the lack of professionalism we have seen from a company supposed to be a cable expert.
I just hope they're sitting down.
:)
Hugo
Posted by: Dignan
Re: Help Please! - 09/08/2000 19:21
C'mon, Rob could have just seethed under the surface in a highly british fashion, without showing any emotion.
That's right Rob, suppress that anger in a tight little ball. push it way way down where nobody can see. then one day...
DiGNAN
13653
That's right Rob, suppress that anger in a tight little ball. push it way way down where nobody can see. then one day...
DiGNAN
13653
Posted by: tanstaafl.
Re: Help Please! - 09/08/2000 19:45
I'm sure he'll complain in the *strongest possible* terms
I don't suppose there's any chance you'll share that gem of a letter with us folks on the bbs, is there?
It might make instructive reading...
tanstaafl.
"There Ain't No Such Thing As A Free Lunch"
I don't suppose there's any chance you'll share that gem of a letter with us folks on the bbs, is there?
It might make instructive reading...
tanstaafl.
"There Ain't No Such Thing As A Free Lunch"
Posted by: teemcbee
Re: Help Please! - 09/08/2000 23:27
I think I was one of the lucky ones that got the wrong serial cable...
By the way - will those clients (or customers) automatically get the correct cable or will they have to ask for it? Just out of interest - because I haven't used my serial cable yet.
TeeMcBee
Go my Mk2! # 080000143
By the way - will those clients (or customers
) automatically get the correct cable or will they have to ask for it? Just out of interest - because I haven't used my serial cable yet.TeeMcBee
Go my Mk2! # 080000143
Posted by: eternalsun
Re: Help Please! - 10/08/2000 10:28
Are the cable folks going to cover the costs? I would hope so.
Calvin
Calvin
Posted by: eternalsun
Re: Help Please! - 10/08/2000 10:30
To properly educate you brits and non Americans out there on dope slapping, I included the following URL:
http://cartalk.cars.com/DopeSlap/index.html
Calvin
http://cartalk.cars.com/DopeSlap/index.html
Calvin
Posted by: tfabris
Re: Help Please! - 10/08/2000 11:04
ROFL!!!
Of course, I got the term from Tom and Ray, I just didn't realize they had a web page devoted to it. That's fantastic.
Gotta send a few people one of those virtual dope slaps now.
___________
Tony Fabris
Of course, I got the term from Tom and Ray, I just didn't realize they had a web page devoted to it. That's fantastic.
Gotta send a few people one of those virtual dope slaps now.
___________
Tony Fabris
Posted by: rob
Re: Help Please! - 10/08/2000 11:20
I guess we'll send a replacement cable automatically, or at least email everyone and find out who actually wants one.
Rob
Rob
Posted by: rob
Re: Help Please! - 10/08/2000 11:21
I thought I should post a note to mention that we fixed the problem - the disk cable wasn't connected properly. I guess it was on just hard enough to pass testing, but then came off during transit. I'm going to take the issue up with the QA guys on the production line, but it doesn't seem to be a common problem.
Rob
Rob
Posted by: tanstaafl.
Re: Help Please! - 10/08/2000 13:27
Is it safe to assume that if I have not yet received an e-mail with shipping information (I have received my order confirmation but no notification that it has shipped) that I will receive the correct cable with my Mark II?
tanstaafl.
"There Ain't No Such Thing As A Free Lunch"
tanstaafl.
"There Ain't No Such Thing As A Free Lunch"
Posted by: alear
Re: Help Please! - 10/08/2000 13:28
To follow up, my player is now working perfect. A thanks to Tony, Rob, Hugo and everybody else that helped guide me to the source of the problem. (and control my sobbing)
Alex Lear
Alex Lear
Posted by: tfabris
Re: Help Please! - 10/08/2000 13:34
You guys really shouldn't worry too much about the cable. It's easy to buy/scrounge/make a null modem cable, and any one will do.
___________
Tony Fabris
___________
Tony Fabris
Posted by: tfabris
Re: Help Please! - 10/08/2000 13:38
To follow up, my player is now working perfect. A thanks to Tony, Rob, Hugo and everybody else that helped guide me to the source of the problem.
You're welcome. I'm surprised that Rob gave you the OK to crack open the player and fix the cable yourself. I know they'll continue to honor the warranty and everything, I'm just surprised.
It was the right thing to do, of course, so I guess I shouldn't be surprised that Rob did the Right Thing.
___________
Tony Fabris
You're welcome. I'm surprised that Rob gave you the OK to crack open the player and fix the cable yourself. I know they'll continue to honor the warranty and everything, I'm just surprised.
It was the right thing to do, of course, so I guess I shouldn't be surprised that Rob did the Right Thing.
___________
Tony Fabris
Posted by: tanstaafl.
Re: Help Please! - 10/08/2000 14:03
It's easy to buy/scrounge/make a null modem cable, and any one will do.
Oh, I know that, I was just looking ahead and thinking to eliminate any variables on the unlikely chance that I have problems with my empeg when it arrives. Knowing for sure that the cable either is or is not correct would be helpful. Don't really care too much which it is, just so I know!
Here's an idea... I betcha that there are modem to null-modem converters that you would just attach to one end of the incorrect cable (like a Dongle) that might be less expensive and less costly to ship than the replacement cables?
tanstaafl.
"There Ain't No Such Thing As A Free Lunch"
Oh, I know that, I was just looking ahead and thinking to eliminate any variables on the unlikely chance that I have problems with my empeg when it arrives. Knowing for sure that the cable either is or is not correct would be helpful. Don't really care too much which it is, just so I know!
Here's an idea... I betcha that there are modem to null-modem converters that you would just attach to one end of the incorrect cable (like a Dongle) that might be less expensive and less costly to ship than the replacement cables?
tanstaafl.
"There Ain't No Such Thing As A Free Lunch"
Posted by: tfabris
Re: Help Please! - 10/08/2000 14:34
I betcha that there are modem to null-modem converters that you would just attach to one end of the incorrect cable (like a Dongle) that might be less expensive and less costly to ship than the replacement cables?
Such devices exist, yes. I'm guessing that they'd be just as expensive to ship as the replacement cables, though.
___________
Tony Fabris
Such devices exist, yes. I'm guessing that they'd be just as expensive to ship as the replacement cables, though.
___________
Tony Fabris
Posted by: Henno
Re: Help Please! - 10/08/2000 15:06
they'd be just as expensive to ship as the replacement cables, though.
. . . and, most likely, you'll have to solder'm up yourself . .
best thing of a m<->f 'dongle-like' null-modem is that you know for sure you're not using a serial cable . . .
Henno
mk2 6 nr 6
. . . and, most likely, you'll have to solder'm up yourself . .
best thing of a m<->f 'dongle-like' null-modem is that you know for sure you're not using a serial cable . . .
Henno
mk2 6 nr 6
Posted by: Roger
Re: Help Please! - 10/08/2000 15:08
Unless you accidentally plug it into a null modem cable by mistake .
Roger - not necessarily speaking for empeg
.Roger - not necessarily speaking for empeg
Posted by: rob
Re: Help Please! - 10/08/2000 23:24
To put that in context, the cables cost about 65 pence each, so I doubt a converter would be any cheaper.
The expense will be in shipping the things - about 5 pounds to the US for example - which is even more frustrating given the low value of the item.
Rob
The expense will be in shipping the things - about 5 pounds to the US for example - which is even more frustrating given the low value of the item.
Rob
Posted by: Henno
Re: Help Please! - 10/08/2000 23:49
The expense will be in shipping the things
Do you know when this hick-up started, or will you need to ship a new cable for every Mk2?
My Mk2 runs fine on serial, for example. No need for a new cable.
(unsure if I'm using the shipped cable though)
Henno
mk2 6 nr 6
Do you know when this hick-up started, or will you need to ship a new cable for every Mk2?
My Mk2 runs fine on serial, for example. No need for a new cable.
(unsure if I'm using the shipped cable though
)Henno
mk2 6 nr 6
Posted by: Fogduck
Re: Help Please! - 11/08/2000 20:36
While awaiting the shipment of my player (see "Canada Customs" in the Main Index) I happened to follow this thread a bit. I put it out of my mind until I powered up my player and it stuck on the opening screen with the "empeg" logo and the penguin.
My first thoughts were: WHERE IS THAT THREAD?
It was comical reading through the thread:
- OK, just try re-imaging the unit
- ah, gee, my serial cable has cross-hatch pattern, not lines
- I *am* a geek with some null-serial adapters lying around...
So anyway, I plug in my own personal null-serial adapter and BANG-O the upgrade wizard starts to run.
So I continue reading the thread...while I see the progress bar progressing (heh) off to the side.
Then I read alear's post that "and it hangs on 'selecting pump device'" and a few seconds later THERE I AM LOOKING AT THE SAME THING.
It was like some sort of GRUESOME techie Cassandra complex whereby I was reading someone else's support history a few steps ahead of my own experience.
In short, the "empeg-car upgrade wizard" is looking at me with a "The upgrade failed. Error 'BADPUMP' occurred during stage 0x25" and I have read further down the thread to hear that alear is happy, having been given the OK to open the case and seat the hard-drive cable tighter.
To recap: what happened to alear is word for word what I have experienced. Here are some further details:
- I have Serial # 080000141
- I can hear the hard-drive spin up and the head thrash around a bit (obviously looking for boot-sector)
- the screen STAYS at the "empeg" and Linux-penguin logo
- I have seen nothing BUT the above
- I have a 12GB green MK2 unit
It is Friday night, I have half a pint in me already and planning on adding one or two more to drown my geek-toy-fetish-disappointment-delay woes while I away the OK to open this thing and re-seat the IDE cable myself.
So, take alear's case a step futher: I KNOW what is going on thanks to his experience and I KNOW exactly what the solution probably is (re-seat IDE cable) and I have to wait for someone at empeg to re-enter the office on Monday morning to give me the A-OK to pop open the case and do what needs to be done...to retain my warranty status.
The only thing I can do in the meantime is take odds on whether or not I could open the case BEFORE Monday and hope they read this message, believe me, and STILL honour my warranty.
Signed,
Ansty-geek-fetish-toy-boy-getting-toasted-in-meantime,
Ryan (Fogduck)
- -- ----- -- -
Queue # 57xx
My first thoughts were: WHERE IS THAT THREAD?
It was comical reading through the thread:
- OK, just try re-imaging the unit
- ah, gee, my serial cable has cross-hatch pattern, not lines
- I *am* a geek with some null-serial adapters lying around...
So anyway, I plug in my own personal null-serial adapter and BANG-O the upgrade wizard starts to run.
So I continue reading the thread...while I see the progress bar progressing (heh) off to the side.
Then I read alear's post that "and it hangs on 'selecting pump device'" and a few seconds later THERE I AM LOOKING AT THE SAME THING.
It was like some sort of GRUESOME techie Cassandra complex whereby I was reading someone else's support history a few steps ahead of my own experience.
In short, the "empeg-car upgrade wizard" is looking at me with a "The upgrade failed. Error 'BADPUMP' occurred during stage 0x25" and I have read further down the thread to hear that alear is happy, having been given the OK to open the case and seat the hard-drive cable tighter.
To recap: what happened to alear is word for word what I have experienced. Here are some further details:
- I have Serial # 080000141
- I can hear the hard-drive spin up and the head thrash around a bit (obviously looking for boot-sector)
- the screen STAYS at the "empeg" and Linux-penguin logo
- I have seen nothing BUT the above
- I have a 12GB green MK2 unit
It is Friday night, I have half a pint in me already and planning on adding one or two more to drown my geek-toy-fetish-disappointment-delay woes while I away the OK to open this thing and re-seat the IDE cable myself.
So, take alear's case a step futher: I KNOW what is going on thanks to his experience and I KNOW exactly what the solution probably is (re-seat IDE cable) and I have to wait for someone at empeg to re-enter the office on Monday morning to give me the A-OK to pop open the case and do what needs to be done...to retain my warranty status.
The only thing I can do in the meantime is take odds on whether or not I could open the case BEFORE Monday and hope they read this message, believe me, and STILL honour my warranty.
Signed,
Ansty-geek-fetish-toy-boy-getting-toasted-in-meantime,
Ryan (Fogduck)
- -- ----- -- -
Queue # 57xx
Posted by: Fogduck
Re: Cassandra Complex - 11/08/2000 20:52
Anyone taking odds on whether I could go ahead and fix my unit myself, given he above thread? Maybe I could find Tony's ICQ # again and have a tete-a-tete with him, re: odds, dismantling, etc.
p.s.: empeg -- can you send Tony (tfabris) some money for his outstanding un-official support efforts?
--------------------
Reg #57xx, Ser #080000141, Rec'd Aug.11/00
p.s.: empeg -- can you send Tony (tfabris) some money for his outstanding un-official support efforts?
--------------------
Reg #57xx, Ser #080000141, Rec'd Aug.11/00
Posted by: dionysus
Re: Cassandra Complex - 11/08/2000 21:57
Out of criosity, have you tried unplugging the power on the empeg before starting the upgrade? I've had this happen to me once, where the upgrade failed as you describe - solution for me was to unplug the empeg's power until the upgrade program prompted me to plug it in... I think the upgrade does more low-level stuff if you upgrade it that way...
-mark
...proud to have owned one of the first Mark I units
-mark
...proud to have owned one of the first Mark I units
Posted by: Fogduck
Re: Cassandra Complex - 11/08/2000 22:54
It didn't respond at all using the existing cable, which (see earlier in the thread) we've confirmed is in fact a regular serial cable (I have a cross-hatch pattern).
When I supplied my own null-modem serial cable, the upgrade wizard was finally able to "see" my unit. However, it eventually hung just as alear described.
I ran it twice, just to make sure, and did notice what you've said: the second time, I needed to flash the power while it was looking for it.
Thanks, but (see entire thread) I've diagnosed it beyond that point.
--------------------
Reg #57xx, Ser #080000141, Rec'd Aug.11/00
When I supplied my own null-modem serial cable, the upgrade wizard was finally able to "see" my unit. However, it eventually hung just as alear described.
I ran it twice, just to make sure, and did notice what you've said: the second time, I needed to flash the power while it was looking for it.
Thanks, but (see entire thread) I've diagnosed it beyond that point.
--------------------
Reg #57xx, Ser #080000141, Rec'd Aug.11/00
Posted by: mcomb
Re: Help Please! - 11/08/2000 22:58
FWIW, Rob mentioned in another thread that he may be sending out some more order invites tomorrow. So, assuming he will be at the Empeg office to do that, you may not have to wait till Monday.
Cheers,
Mike
Cheers,
Mike
Posted by: alear
Re: Help Please! - 11/08/2000 23:16
Wow, we are up to 3 players with this loose cable problem. I guess mine wasn't an isolated problem. At least you guys know it's an easy fix, when you don't have a clue its a major disaster. With the passion empeg owners have they should set up a crisis hotline for empeg owners that are freaking out :) Its funny how this is the only product where that might be conceivable.
Alex Lear
Alex Lear
Posted by: tfabris
Re: Help Please! - 12/08/2000 10:21
Wow, we are up to 3 players with this loose cable problem. I guess mine wasn't an isolated problem.
Okay, I promised myself I'd bring up this idea as soon as the number of reports hit 3.
The Mark2's come with a dual-head cable, one end of which dangles loose inside the unit. I don't own a Mark 2, so I have to ask: Is the loose end of the cable (after the first connector) secured in any way, or does it dangle loosely from the first drive? Is it this very design which causes the first connnector to work loose in transit?
___________
Tony Fabris
Okay, I promised myself I'd bring up this idea as soon as the number of reports hit 3.
The Mark2's come with a dual-head cable, one end of which dangles loose inside the unit. I don't own a Mark 2, so I have to ask: Is the loose end of the cable (after the first connector) secured in any way, or does it dangle loosely from the first drive? Is it this very design which causes the first connnector to work loose in transit?
___________
Tony Fabris
Posted by: tfabris
Re: Cassandra Complex - 12/08/2000 10:38
p.s.: empeg -- can you send Tony (tfabris) some money for his outstanding un-official support efforts?
Empeg has been kind to me, but if they gave me any money, then my support wouldn't be un-official, would it?
You have to understand that technically, I'm not even a customer of Empeg, Ltd. I didn't buy my Mark 1 from them- I got mine second-hand. So they have no obligation to me at all. Still, they have been really nice in all the dealings I've had with them. Some of my feature requests got implemented just because I made a strong case for them. They've let me try preview software and utilities that haven't been released to the general public. Rob's given me sneak previews of his web sites before the rest of the public. Hugo showed me one of their OEM projects, and I got a hands-on preview of the Mark 2. Hugo didn't even have me whacked when I almost leaked some NDA stuff on the BBS. But even without these perks, my involvement with the Empeg community has been very rewarding in and of itself, and I think it will continue to be.
As far as monetary exchanges, the only thing I ever bought from Empeg was a green faceplate (which I promptly cracked). Rob bought me a carry case (which I promptly broke the zipper on) in exchange for some extra Disney World passes I sent him (which he hasn't had a chance to use yet). I'm afraid that if there were any more exchanges like that, they'd be disastrous, too.
___________
Tony Fabris
Empeg has been kind to me, but if they gave me any money, then my support wouldn't be un-official, would it?
You have to understand that technically, I'm not even a customer of Empeg, Ltd. I didn't buy my Mark 1 from them- I got mine second-hand. So they have no obligation to me at all. Still, they have been really nice in all the dealings I've had with them. Some of my feature requests got implemented just because I made a strong case for them. They've let me try preview software and utilities that haven't been released to the general public. Rob's given me sneak previews of his web sites before the rest of the public. Hugo showed me one of their OEM projects, and I got a hands-on preview of the Mark 2. Hugo didn't even have me whacked when I almost leaked some NDA stuff on the BBS. But even without these perks, my involvement with the Empeg community has been very rewarding in and of itself, and I think it will continue to be.
As far as monetary exchanges, the only thing I ever bought from Empeg was a green faceplate (which I promptly cracked). Rob bought me a carry case (which I promptly broke the zipper on) in exchange for some extra Disney World passes I sent him (which he hasn't had a chance to use yet). I'm afraid that if there were any more exchanges like that, they'd be disastrous, too.
___________
Tony Fabris
Posted by: rob
Re: Help Please! - 12/08/2000 10:55
That could be the problem, but there are a few other possible causes as well. On Monday I'll instruct the assemblers to glue the connectors in future.
Rob
Rob
Posted by: GeorgeLSJr
Re: Cassandra Complex - 12/08/2000 11:13
Sounds to me like Tony's already getting paid... It may not be money, but he sure is getting some nice perks. Can anyone say "illegal campaign contributions"? Or, more simply, "payoffs" or "bribes"? 
Hey, it's not WHAT you know, it's WHO you know!
Seriously, more power to ya, Tony. You've more than earned your right to those things and apparently the guys at Empeg realize that, too.
George
It may not be money, but he sure is getting some nice perks. Can anyone say "illegal campaign contributions"? Or, more simply, "payoffs" or "bribes"? Hey, it's not WHAT you know, it's WHO you know!Seriously, more power to ya, Tony. You've more than earned your right to those things and apparently the guys at Empeg realize that, too.
George
Posted by: Fogduck
Re: Success! - 12/08/2000 13:54
Success!
The IDE connector was almost entirely off the pins. I had to release the drive tray to be able to get at the connector to jam it on hard, but everything's cool now.
Could a guy just put some 3M two-way foam tape down in the empty side of the other drive bay to stick the loose-end of the cable to?
Everything's great so far. Release 1 is installed.
I do have one question: each time I sync, the "checking integrity" always comes up and takes forever (at least 5 minutes -- I don't see the progress bar move, and emplode behaves as if hung until suddenly its happy and moves on) before it gets down to moving files. Is this normal? Should it be checking integrity on EVERY sync?
--------------------
Reg #57xx, Ser #080000141, Rec'd Aug.11/00
The IDE connector was almost entirely off the pins. I had to release the drive tray to be able to get at the connector to jam it on hard, but everything's cool now.
Could a guy just put some 3M two-way foam tape down in the empty side of the other drive bay to stick the loose-end of the cable to?
Everything's great so far. Release 1 is installed.
I do have one question: each time I sync, the "checking integrity" always comes up and takes forever (at least 5 minutes -- I don't see the progress bar move, and emplode behaves as if hung until suddenly its happy and moves on) before it gets down to moving files. Is this normal? Should it be checking integrity on EVERY sync?
--------------------
Reg #57xx, Ser #080000141, Rec'd Aug.11/00
Posted by: n6mod
Re: Success! - 12/08/2000 14:05
Set the clock; that should take care of it.
I don't know exactly what the algorithm is, but the Mk.2's seem to look at the RTC to see if it's time for an fsck. Once you set the clock, it will only check integrity every now and then (or if you've powered down in the middle of a synch, which you should never do)
-Zandr
-Zandr
Mk.I #150
Mk.II #39
I don't know exactly what the algorithm is, but the Mk.2's seem to look at the RTC to see if it's time for an fsck. Once you set the clock, it will only check integrity every now and then (or if you've powered down in the middle of a synch, which you should never do)
-Zandr
-Zandr
Mk.I #150
Mk.II #39
Posted by: tfabris
Re: Success! - 12/08/2000 15:51
Ooo, good catch n6mod.
Should that one be in the FAQ? I mean, I've only seen it this once so far, but it strikes me as something that a lot of people might run into.
___________
Tony Fabris
Should that one be in the FAQ? I mean, I've only seen it this once so far, but it strikes me as something that a lot of people might run into.
___________
Tony Fabris
Posted by: fvgestel
Re: Help Please! - 12/08/2000 16:18
Make that four...
I got mine on friday and it had the same symptoms as Alex
Except the last two lines of the boot-sequence are different; I only get rubbish :
empeg-car bootstrap v1.00 20000601 ([email protected])
If there is anyone present who wants to upgrade the flash, let them
speak
now,
or forever hold their peace...it seems not. Let fly the Penguins of
Linux!
Copying kernel...
Calling linux kernel...
Uncompressing Linux.................................... done, booting
the
kernel
.
Linux version 2.2.14-rmk5-np17-empeg35 ([email protected])
(gcc
vers
ion 2.95.2 19991024 (release)) #19 Fri Aug 4 15:58:47 BST 2000
Processor: Intel StrongARM-1100 revision 11
NetWinder Floating Point Emulator V0.94.1 (c) 1998 Corel Computer Corp.
empeg-car player (hardware revision 7, serial number 80000144)
Command line: mem=12m temp=28
Calibrating delay loop... 207.67 BogoMIPS
Memory: 11000k/12M available (968k code, 20k reserved, 292k data, 8k
init)
Dentry hash table entries: 2048 (order 2, 16k)
Buffer cache hash table entries: 16384 (order 4, 64k)
Page cache hash table entries: 4096 (order 2, 16k)
POSIX conformance testing by UNIFIX
Linux NET4.0 for Linux 2.2
Based upon Swansea University Computer Society NET3.039
NET4: Linux TCP/IP 1.0 for NET4.0
IP Protocols: ICMP, UDP, TCP
TCP: Hash tables configured (ehash 16384 bhash 16384)
IrDA (tm) Protocols for Linux-2.2 (Dag Brattli)
Linux-IrDA: IrCOMM protocol ( revision:Tue May 18 03:11:39 1999 )
ircomm_tty: virtual tty driver for IrCOMM ( revision:Wed May 26 00:49:11
1999 )
Starting kswapd v 1.5
SA1100 serial driver version 4.27 with no serial options enabled
ttyS00 at 0xf8010000 (irq = 15) is a SA1100 UART
ttyS01 at 0xf8050000 (irq = 17) is a SA1100 UART
ttyS02 at 0xf8030000 (irq = 16) is a SA1100 UART
empeg display initialised.
empeg dspaudio driver initialized
empeg audio-in initialised, CS4231A revision a0
empeg infra-red support initialised.
empeg usb initialised, PDIUSBD12 id 1012
empeg state support initialised 0089/88c1 (save to d0005900).
empeg power-pic driver initialised (first boot)
RAM disk driver initialized: 16 RAM disks of 4096K size
empeg single channel IDE
Probing primary interface...
Probing primary interface...
empeg-flash driver initialized
smc chip id/revision 0x3349
smc9194.c:v0.12 03/06/96 by Erik Stahlman ([email protected])
SMC9194: SMC91C94(r:9) at 0x4008000 IRQ:7 INTF:TP MEM:6144b MAC
00:02:d7:10:00:9
0
RAMDISK: ext2 filesystem found at block 0
RAMDISK: Loading 320 blocks [1 disk] into ram disk... done.
VFS: Mounted root (ext2 filesystem).
empeg-pump v0.03 (19980601)
Press Ctrl-A to enter
pump...ԕсɽс٥)5oKY
MUѽչсɽс́)5
I have mailed [email protected] but haven't received a reply yet.
I hope the solution is as simple as pushing back a cable...
Frank van Gestel
I got mine on friday and it had the same symptoms as Alex
Except the last two lines of the boot-sequence are different; I only get rubbish :
empeg-car bootstrap v1.00 20000601 ([email protected])
If there is anyone present who wants to upgrade the flash, let them
speak
now,
or forever hold their peace...it seems not. Let fly the Penguins of
Linux!
Copying kernel...
Calling linux kernel...
Uncompressing Linux.................................... done, booting
the
kernel
.
Linux version 2.2.14-rmk5-np17-empeg35 ([email protected])
(gcc
vers
ion 2.95.2 19991024 (release)) #19 Fri Aug 4 15:58:47 BST 2000
Processor: Intel StrongARM-1100 revision 11
NetWinder Floating Point Emulator V0.94.1 (c) 1998 Corel Computer Corp.
empeg-car player (hardware revision 7, serial number 80000144)
Command line: mem=12m temp=28
Calibrating delay loop... 207.67 BogoMIPS
Memory: 11000k/12M available (968k code, 20k reserved, 292k data, 8k
init)
Dentry hash table entries: 2048 (order 2, 16k)
Buffer cache hash table entries: 16384 (order 4, 64k)
Page cache hash table entries: 4096 (order 2, 16k)
POSIX conformance testing by UNIFIX
Linux NET4.0 for Linux 2.2
Based upon Swansea University Computer Society NET3.039
NET4: Linux TCP/IP 1.0 for NET4.0
IP Protocols: ICMP, UDP, TCP
TCP: Hash tables configured (ehash 16384 bhash 16384)
IrDA (tm) Protocols for Linux-2.2 (Dag Brattli)
Linux-IrDA: IrCOMM protocol ( revision:Tue May 18 03:11:39 1999 )
ircomm_tty: virtual tty driver for IrCOMM ( revision:Wed May 26 00:49:11
1999 )
Starting kswapd v 1.5
SA1100 serial driver version 4.27 with no serial options enabled
ttyS00 at 0xf8010000 (irq = 15) is a SA1100 UART
ttyS01 at 0xf8050000 (irq = 17) is a SA1100 UART
ttyS02 at 0xf8030000 (irq = 16) is a SA1100 UART
empeg display initialised.
empeg dspaudio driver initialized
empeg audio-in initialised, CS4231A revision a0
empeg infra-red support initialised.
empeg usb initialised, PDIUSBD12 id 1012
empeg state support initialised 0089/88c1 (save to d0005900).
empeg power-pic driver initialised (first boot)
RAM disk driver initialized: 16 RAM disks of 4096K size
empeg single channel IDE
Probing primary interface...
Probing primary interface...
empeg-flash driver initialized
smc chip id/revision 0x3349
smc9194.c:v0.12 03/06/96 by Erik Stahlman ([email protected])
SMC9194: SMC91C94(r:9) at 0x4008000 IRQ:7 INTF:TP MEM:6144b MAC
00:02:d7:10:00:9
0
RAMDISK: ext2 filesystem found at block 0
RAMDISK: Loading 320 blocks [1 disk] into ram disk... done.
VFS: Mounted root (ext2 filesystem).
empeg-pump v0.03 (19980601)
Press Ctrl-A to enter
pump...ԕсɽс٥)5oKY
MUѽչсɽс́)5
I have mailed [email protected] but haven't received a reply yet.
I hope the solution is as simple as pushing back a cable...
Frank van Gestel
Posted by: Fogduck
Re: Success! - 12/08/2000 16:40
Hmm. I had set the clock very early on and have done about 4 syncs since.
So far, only ONE sync did NOT go through the full integrity check.
I am wondering which end is deciding to do the integrity check, emplode or the empeg itself. If emplode is deciding, maybe it matters how the two clocks (PC vs. empeg) relate.
(Right now, my empeg is about two minutes ahead of my PC)
--------------------
Reg #57xx, Ser #080000141, Rec'd Aug.11/00
So far, only ONE sync did NOT go through the full integrity check.
I am wondering which end is deciding to do the integrity check, emplode or the empeg itself. If emplode is deciding, maybe it matters how the two clocks (PC vs. empeg) relate.
(Right now, my empeg is about two minutes ahead of my PC)
--------------------
Reg #57xx, Ser #080000141, Rec'd Aug.11/00
Posted by: alear
Re: Help Please! - 12/08/2000 16:48
If the symptoms are the same, I'm sure thats the problem because it seems to be a recurring problem and they didn't realize it was that much of a problem before your's went out.
Alex Lear
Alex Lear
Posted by: alear
Re: Help Please! - 12/08/2000 16:53
Rob, have you been able to determine if the connectors are coming loose in shipping or if they were just not pushed on all the way to start with. I can't imagine any bumpy ride that would pull that connector off if it fully pushed on. Who knows, maybe Fedex delivers them by dropping them out the airplane hatch.
Alex Lear
Alex Lear
Posted by: rob
Re: Help Please! - 12/08/2000 17:46
I suspect it may be a combination of four factors - assembly, shaking in transit, the 1mm stand-off and movement at the loose end of the cable.
In any case, whatever the true cause, a dab of hot melt glue is a universal solution. I'll instruct the manufacturer to apply it from Monday.
Rob
In any case, whatever the true cause, a dab of hot melt glue is a universal solution. I'll instruct the manufacturer to apply it from Monday.
Rob
Posted by: ShadowMan
Re: Help Please! - 12/08/2000 22:53
It hangs loose... two pictures are attached... i hope... these Labatt Lite aren't helping much with my computer work right now... :)
#170... I got SN: 080000101 12 gig Blue!
Ok.. one will have to do right now.
#170... I got SN: 080000101 12 gig Blue!
Ok.. one will have to do right now.
Edited by ShadowMan on 13/8/00 06:55 AM.
Posted by: dangulo
Re: Help Please! - 18/08/2000 15:13
Make that 5...
I'm waiting for a reply from support. Has anyone had any problems about Empeg honoring the warranty after the case has been cracked. I'm the impatient type with my own tools.
d
I'm waiting for a reply from support. Has anyone had any problems about Empeg honoring the warranty after the case has been cracked. I'm the impatient type with my own tools.
d
Posted by: tfabris
Re: Help Please! - 18/08/2000 15:27
Empeg has been traditionally good about this sort of thing, but you shouldn't open the player without some proper instruction. You could possibly damage it if you don't know what you're doing.
I'd point you to our adding-a-disk-drive FAQ for instructions on how to properly open the player, but it's not up yet because we're waiting on Mike/Rob to post the formatter files.
More importantly, though, Rob said they should be putting a dab of glue on the connectors since last Monday (Aug 14). When was yours shipped? When you do eventually open the player and fix the loose connector, let us know if the glue was on there or not.
___________
Tony Fabris
I'd point you to our adding-a-disk-drive FAQ for instructions on how to properly open the player, but it's not up yet because we're waiting on Mike/Rob to post the formatter files.
More importantly, though, Rob said they should be putting a dab of glue on the connectors since last Monday (Aug 14). When was yours shipped? When you do eventually open the player and fix the loose connector, let us know if the glue was on there or not.
___________
Tony Fabris
Posted by: rob
Re: Help Please! - 18/08/2000 17:59
Tony,
I should send you my "how to open a Mk.2 without bending the case horribly and breaking the VFD" email template. It's worth including in the disk drive FAQ.
Few glued players have gone out so far, and I'm certain the connectors won't come off on these players.
Rob
I should send you my "how to open a Mk.2 without bending the case horribly and breaking the VFD" email template. It's worth including in the disk drive FAQ.
Few glued players have gone out so far, and I'm certain the connectors won't come off on these players.
Rob
Posted by: tfabris
Re: Help Please! - 18/08/2000 18:40
I should send you my "how to open a Mk.2 without bending the case horribly and breaking the VFD" email template. It's worth including in the disk drive FAQ.
Please do!
___________
Tony Fabris
Please do!
___________
Tony Fabris