Posted by: philp69
BEWARE - Buyloud.com - 03/07/2002 11:25
Disclaimer: This is just a friendly warning to anyone considering buying car audio stuff from buyloud.com.
Several months ago I bought some Diamond Audio components from them. The items arrived quickly and as expected. On their website they state they honor the mfg's full warrantee. After about a month or so I had to send the tweeters back for repair (sounded like the silk was coming loose). That was back in April and I still have not received them back, even after 2 emails, filling out their web form and trying to call them (impossible to actually speak to anyone).
When I ordered from them originally, ISTR checking their BBB rating and it looked OK. Yesterday I checked again (as well as filed a complaint) and they now have a horrible rating.
Hopefully no one else from here will have to deal with their non-existent customer support....
Cheers,
Phil
Several months ago I bought some Diamond Audio components from them. The items arrived quickly and as expected. On their website they state they honor the mfg's full warrantee. After about a month or so I had to send the tweeters back for repair (sounded like the silk was coming loose). That was back in April and I still have not received them back, even after 2 emails, filling out their web form and trying to call them (impossible to actually speak to anyone).
When I ordered from them originally, ISTR checking their BBB rating and it looked OK. Yesterday I checked again (as well as filed a complaint) and they now have a horrible rating.
Hopefully no one else from here will have to deal with their non-existent customer support....
Cheers,
Phil