If so they are woefully inaccurate in the info that they give out.

Tell me about it, my box is down 'till wednesday when the engineer is coming, but they couldn't find details of my subscription and warranty in a half hour phone call last night.
I think I may have a copy of the e-mail at home, but I e-mailed them saying that I'd heard that an update to record two programmes was coming and when could I expect it, and tagged on the piece about network connection, to which the answer was keep an eye for developments in the magazine, I'll see if I've got a job title.
However, your point on copyright is a good one, well made.