I'm on the phone with support right now checking the status. I called the number on this support page for the Rio support and got an answering machine for Buddy at P's Plumbing. Interesting...

I then called the support number for the Rio Central from another page and he assured me that was the support number for Rio. Of course I have now found the right number but it's just interesting to note that Buddy has a number on SonicBlue's website.

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Russ
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"The difference between a successful person and others is not a lack of strength, not a lack of knowledge, but rather a lack of will." Vince Lombardi