Ok, after about 30-45 minutes on hold with them, they informed me that they were unable to find my order number due to the new system. I'm guessing incompetence here but that's just an assumption. Either that or they're "blowin' smoke." They told me I would receive an email in 24 hours. Yeah, along with that tracking number on Friday...
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Russ
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"The difference between a successful person and others is not a lack of strength, not a lack of knowledge, but rather a lack of will." Vince Lombardi