"isn't providing good customer service"

Have you ever worked in retail before? I guess your definition of customer service is quite different from mine. They have fixed for free everything else that has gone wrong with the player quickly. The screen is not hosed or broken because it is somewhat hard to read in sunlight-so are many other car stereos. I can say for sure that empeg is providing great customer service, even if I have to pay 16 dollars for an a/r panel. The company I work for is charging 60 bucks to put a/r coating on small lenses a few inches across. 10 dollars seems cheap to me. I don't think they ever advertised an a/r panel for the mark2, but on the other hand, they didn't point it out either. Im hoping it was just an oversight.

Sean

Empeg 12 gig green 080000078