In reply to:
Have you ever worked in retail before?
Yes. Often.
In reply to:
I guess your definition of customer service is quite different from mine. They have fixed for free everything else that has gone wrong with the player quickly.
That's called "Warranty repairs". It's something they're legally obligated to provide you, based on the warranty that came with the unit.
In reply to:
The screen is not hosed or broken because it is somewhat hard to read in sunlight-so are many other car stereos.
It _IS_ hosed, as many people have pointed out (Although they may not be as vociferous as I insofar as their belief that the replacement parts should be free of charge)
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