For what it's worth, I bought my cel phone from Amazon and had no problems at all. When you bought your phone, was it still packaged and sealed as new, or was there any indication that it might have been a returned item? Clearly, Amazon owes you a new phone. If you press them, I'll bet you can get some kind of concessions as well. I'd personally use this as a chance to demand a better phone and/or a nice pile of phone accessories gratis.