Empeg has been traditionally good about this sort of thing, but you shouldn't open the player without some proper instruction. You could possibly damage it if you don't know what you're doing.

I'd point you to our adding-a-disk-drive FAQ for instructions on how to properly open the player, but it's not up yet because we're waiting on Mike/Rob to post the formatter files.

More importantly, though, Rob said they should be putting a dab of glue on the connectors since last Monday (Aug 14). When was yours shipped? When you do eventually open the player and fix the loose connector, let us know if the glue was on there or not.

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Tony Fabris